Return and Refund Policy

Return & Refund Policy
Effective Date: 9/18/2025

At Complete Automotive Services, we want you to be satisfied with your purchase. If you're not completely happy with your car key or accessory, we’re here to help.

1. Returns

You may return eligible products within 14 days of delivery.

To be eligible:

Item must be unused and in original packaging
Must include proof of purchase
Custom-cut keys or programmed keys are not returnable unless defective

2. Refunds

Once we receive and inspect your return, we will:

Approve or reject your return
If approved, issue a refund to your original payment method within 7 business days

Shipping fees are non-refundable unless we made a mistake.

3. Exchanges

We only replace items if they are:

Defective
Damaged upon arrival
Incorrectly shipped

4. Return Shipping

Customers are responsible for return shipping costs, unless the item is defective or we sent the wrong product.

Ship returns to:
📍 4007 White Pine Lane, LaGrange, KY 40031

5. Contact Us

For return or refund requests:
📧 orders@cautoservices.com
Subject: “Return Request – Order #[Your Order Number]”